The Customer Experience: Beyond customer service
Wed, 24 Oct 2007
Shaun Smith orders us to act; good customer service is no longer enough. Today you need to offer perfect end-to-end customer experience, or they'll take their business elsewhere. "There are so many brands, products and organisations out there. Unless you cut through the pack, it's difficult to win."
Failure Live: Unique business ideas and personal development
Wed, 26 Sep 2007
At this event, Steve McDermott shares his advice for success. Tips include how the difference between winners and losers is that losers don’t fail enough; that making mistakes proves you are a relatable human being; as well as the importance of a positive mind-set. Finally, Steve reveals his “four-minute rule”.
What Do Leaders Really Do?: Practical insights into leadership
Wed, 19 Sep 2007
Why take leadership advice from one expert when you can interrogate four? At this event Jeff Grout meets three ex-bosses of major UK organisations: Major General Patrick Cordingley, Dame Stella Rimington and Greg Dyke. All field questions from the audience, after an open interview – Parkinson style!
Recruiting Excellence: An insider's guide to sourcing top talent
Wed, 19 Sep 2007
Attending a Jeff Grout event is like eating a Michelin-star meal after weeks of fast food. The content is rich, varied and filling, yet easy to digest; delivered with precision. He doesn't repeat himself, hesitate or deviate. He just imparts one piece of useful recruitment advice after another.
The Negotiation Business: Successful negotiating
Wed, 12 Sep 2007
In 1992 Colonel Bob Stewart was sent to Bosnia. With only 900 troops and permitted to open fire only in self-defence, he managed to save many lives. He argues this was possible because he understood the difference between force and power, a theme he explores in this negotiation focused event.
Business Captaincy: Leadership lessons from England Cricket Captain
Wed, 20 Jun 2007
Michael Vaughan is undoubtedly the coolest sportsman in England - since 2003 he's captained the national cricket team to more test victories than any predecessor, without ever losing control of his emotions. At this event leading sports psychologist, Dr Steve Bull, questions Michael about his career.
On Leadership: The definitive guide to business leadership
Wed, 13 Jun 2007
Leadership is both the best and the loneliest job in the world, Allan Leighton argues. His multiple chairmanships and non-executive directorships make him an authority on the subject. At this event, he shares what it takes to handle the multi-tasking and pressure of such demanding roles.
One Step Beyond: Embracing change
Fri, 25 May 2007
Chris Moon describing himself being "blown up" is disconcerting at first. It feels unseemly to be matter-of-fact about a life changing injury. Yet, he argues that "attitude is a matter of choice". You can adapt to profound changes if you choose to do so and take the right steps in the right direction.
The World's Greatest Living Explorer: Lessons for business
Thu, 24 May 2007
Sir Ranulph Fiennes has spent his working life in danger and discomfort. You can tell by his left hand, where tips of fingers have been lost to frostbite. At this event he shares his story, describing everything in the same nonchalance voice - gangrene, hypothermia, even polar-bear attacks.
The Football Business: Practical lessons in management
Thu, 26 Apr 2007
Top football managers are often compared to top business leaders but, as Brian Barwick makes clear, it is a greater challenge to run the game. He describes his role as one of huge variety, arcane management structures and intense public scrutiny. It also comes with unique social responsibilities.