Past Events

March 2020

The Customer Experience: Lessons from Virgin Atlantic and London 2012
Speaker:
Linda Moir
Wed, 11 Mar 2020
Linda Moir explores how, with the right motivation, training and support all kinds of ‘ordinary’ people can do the most extraordinary things to deliver an outstanding customer experience. She shares stories from her time as Virgin Atlantic’s director of customer service and as head of the 17,000 volunteer Games Makers at London 2012.
Personal Best: How to achieve your full potential
Speaker:
Marc Woods
Wed, 11 Mar 2020
Marc Woods explains how to take personal responsibility, work within teams and enthuse all those around you. He offers new strategies for coping with the unexpected, boosting your personal resilience and finding success.