Past Events

May 2017

CX: 7 steps to take your customer experience to the next level
Speaker:
Colin Shaw
Thu, 18 May 2017
We all know that customer experience is critical for success but how do you take your organisation to the next level? At this event, Behavioural Economics meets Customer Experience to reveal what really makes your customers tick and how to use this knowledge to stand out from the rest. Colin shares simple tools that you can use to dramatically increase loyalty scores and ROI. He has distilled this wisdom into 7 imperatives that any organisation must embrace to take their Customer Experience to the next level.
Leadership Gold Dust: A guide for aspiring leaders
Speaker:
Eddie Obeng
Thu, 18 May 2017
Leadership is probably the most important skill for being successful in business but what is 'leadership' and how you can learn to be better at it? At this session Eddie Obeng shares insights into the most effective ways to develop your leadership prowess regardless of where you are on your current journey.
Blanchard: Servant leadership
Speaker:
Ken Blanchard
Wed, 10 May 2017
Ken Blanchard discusses servant leadership, a model where leaders partner with their people to set and attain goals. If you believe leadership is all about you, where you want to go and what you want to achieve, then your leadership, by default will be more self-focused and self-centred. On the other hand, if your leadership revolves around meeting the needs of the organisation and the people working for it, you will make different choices that will reveal a more “others-focused” approach.
Business Brawn: How to keep winning
Speaker:
Ross Brawn
Wed, 10 May 2017
Formula One is a serious business with performance, innovation and teamwork at its heart. An F1 legend, Ross Brawn is widely regarded as one of the most successful team principals and owners in the sport’s history. At this event, we ask Ross about leadership in the fast-paced and complex world of motor racing. Discover what it takes to bring together and lead extraordinary multi-national teams of engineers, designers and a myriad of experts to turn ideas into reality within the rigid deadlines of the Grands Prix calendar.