Past Events

November 2011

King Henry VIII: Macho leadership
David Starkey
Wed, 23 Nov 2011
King Henry VIII is remembered as a tyrannical monarch; those who stood in his way met a grisly end. What can such a King teach today’s leaders? Dr David Starkey reveals another Henry with pertinent lessons for the modern manager; this Henry was extremely effective and understood the symbolic role of leadership.
Managing the Customer Experience: Lessons from the best
Shaun Smith
Wed, 23 Nov 2011
How do you build a customer experience that creates loyal fans? How do you design an employee experience that is so unique your people are your brand? Shaun Smith demonstrates what the most successful brands are doing to enhance the customer experience, leaving competitors trailing behind.
Tough Calls: Making the right decisions
Allan Leighton
Thu, 17 Nov 2011
Leaders have to make tough calls every day but how do you ensure you make the right decision under pressure? Allan Leighton, one of Britain’s most experienced business leaders, brings his experience at ASDA and Royal Mail to reveal how to make swift but sound decisions in difficult circumstances.
90 Minute Manager: Football lessons for business
Sam Allardyce
Wed, 16 Nov 2011
Club football is more of a business than ever before and, when talent is at a premium, the ability to attract and retain the very best people is critical. Sam Allardyce, widely regarded as one of the most forward thinking managers, talks us through how to create an environment that leads to success.