Past Events

March 2010

Flip It: How to get the best out of everything
Speaker:
Michael Heppell
Wed, 10 Mar 2010
Imagine how productive you and your team would be if everyone reached their full potential. Flip It! is a better way of thinking that enables you to be at your best in any situation. Identify your “I quit” and “I’m a success” gestures to see how they affect you and your team.
5* Customer Service, 1* Budget: How to delight your customers
Speaker:
Michael Heppell
Wed, 10 Mar 2010
If your customers aren’t complaining, don’t be complacent because there’s a new level of expectation out there. Michael Heppell spent two years researching the very best customer service organisations in the world. He provides the tools needed to revolutionise your customer service on a limited budget.
Managing Talent: An audience with the author of 'The Element'
Speaker:
Ken Robinson
Tue, 9 Mar 2010
How do you effectively engage employees and inspire their most innovative work? Drawing on his extensive work with organisations and people across the world, Sir Ken Robinson explains how creative thinking can improve performance and enjoyment in every aspect of an organisation’s work.