Past Events

October 2007

Still in Search of Excellence: An inspirational approach to business
Speaker:
Tom Peters
Tue, 30 Oct 2007
Much of Tom Peters’ advice is common sense. So why is he the world's leading business speaker? Partly, it's the way he delivers information, wrapping each point in rich anecdotes. More importantly, it's because he provides "epiphanies”, fundamentally changing your perspective on business.
Playing to Win: How to achieve your goals
Speaker:
Karren Brady
Wed, 24 Oct 2007
As Managing Director of Birmingham City, Karren Brady turned the failing Football Club around. At this event she shares her experience of overcoming barriers to achieve major success with the club, including what it is like being a female leader in the testosterone-fuelled world of football.
The Customer Experience: Beyond customer service
Speaker:
Shaun Smith
Wed, 24 Oct 2007
Shaun Smith orders us to act; good customer service is no longer enough. Today you need to offer perfect end-to-end customer experience, or they'll take their business elsewhere. "There are so many brands, products and organisations out there. Unless you cut through the pack, it's difficult to win."