Past Events

January 2007

Speakeasy: A masterclass in presentation skills
Speaker:
Barry Gibbons
Wed, 17 Jan 2007
Barry Gibbons walks on stage, flies undone. The audience falls silent. Is this the former Burger King CEO, expert public speaker? But Barry knows what he is doing - this entrance is designed to demonstrate how crucial preparation is. This is his first piece of advice on how to dazzle as a public speaker.
Customers in Control Forever: Customer service
Speaker:
Larry Hochman
Wed, 17 Jan 2007
Larry Hochman gives an insight into top rate customer service. His number one tip: Don’t appoint a director of customer services. He suggests that if this role exists in your company "you are 10 years behind”. Customer service doesn't sit in a department – it’s every single person's responsibility.