Past Events

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May 2017

CX: 7 steps to take your customer experience to the next level
Speaker:
Colin Shaw
Thu, 18 May 2017
We all know that customer experience is critical for success but how do you take your organisation to the next level? At this event, Behavioural Economics meets Customer Experience to reveal what really makes your customers tick and how to use this knowledge to stand out from the rest. Colin shares simple tools that you can use to dramatically increase loyalty scores and ROI. He has distilled this wisdom into 7 imperatives that any organisation must embrace to take their Customer Experience to the next level.
Leadership Gold Dust: A guide for aspiring leaders
Speaker:
Eddie Obeng
Thu, 18 May 2017
Leadership is probably the most important skill for being successful in business but what is 'leadership' and how you can learn to be better at it? At this session Eddie Obeng shares insights into the most effective ways to develop your leadership prowess regardless of where you are on your current journey.
Blanchard: Servant leadership
Speaker:
Ken Blanchard
Wed, 10 May 2017
Ken Blanchard discusses servant leadership, a model where leaders partner with their people to set and attain goals. If you believe leadership is all about you, where you want to go and what you want to achieve, then your leadership, by default will be more self-focused and self-centered. On the other hand, if your leadership revolves around meeting the needs of the organisation and the people working for it, you will make different choices that will reveal a more “others-focused” approach.
Business Brawn: How to keep winning
Speaker:
Ross Brawn
Wed, 10 May 2017
Formula One is a serious business with performance, innovation and teamwork at its heart. An F1 legend, Ross Brawn is widely regarded as one of the most successful team principals and owners in the sport’s history. At this event, we ask Ross about leadership in the fast-paced and complex world of motor racing. Discover what it takes to bring together and lead extraordinary multi-national teams of engineers, designers and a myriad of experts to turn ideas into reality within the rigid deadlines of the Grands Prix calendar.

April 2017

Michelin Star Quality: Lessons from the kitchen
Speaker:
Michel Roux Jr
Tue, 25 Apr 2017
There are many lessons that those of us in business can learn from the world’s best kitchens. Overseeing huge weekly budgets, leading large teams and putting in 12-hour work days to deliver an outstanding customer experience every time means there are many parallels with the role of a busy, multi-tasking executive. At this event, Michel reveals what goes on behind the scenes to deliver gastronomic excellence consistently. He explains how to find and develop the best talent who work their way up in his kitchens to deliver impeccable quality under intense pressure.
Leading Introverts: The surprising truth behind quiet success
Speaker:
Susan Cain
Thu, 6 Apr 2017
In business the alpha approach is too frequently celebrated over quieter personalities. Shyness, sensitivity and seriousness are often seen as negative traits. But some of our most transformative leaders have been introverts: Abraham Lincoln, Eleanor Roosevelt, Albert Einstein, Bill Gates… All more focused on their causes than their egos. At this event, Susan Cain explores how to embrace our own inner introverts and empower introverted employees.

March 2017

Work Matters: How purpose transforms people
Speaker:
Javier Bajer
Thu, 30 Mar 2017
Few things are worse than a disengaged workforce but some employee engagement initiatives can be counter-productive. At this event, Javier Bajer shows how values and mission statements are not enough to bring about behavioural change and motivate your employees’ to give their very best. Behaviours are outcomes not inputs; they are an expression of people’s beliefs. Beliefs are where the change happens and people do a better job when they believe in what they are doing, when they believe work matters.
Vision: The science of creativity
Speaker:
Beau Lotto
Thu, 30 Mar 2017
Context is everything. Our thoughts, actions and creativity are determined entirely by our environment and past experiences. To understand the way we make sense of the world is to understand the creative process. Neuroscientist Beau Lotto helps people and organisations to see and think differently to fuel innovation. At this event, Beau explains the science behind how we see and how what we see is never quite as it seems. Beau shows how to embrace this uncertainty to be insanely creative.
Black Box Thinking: The secrets of peak performance
Speaker:
Matthew Syed
Tue, 14 Mar 2017
Whether developing a new product, honing a core skill or just trying to get a critical decision right, Black Box Thinkers aren’t afraid to face up to mistakes. In fact, they see failure as the very best way to learn. Learning from failure has the status of a cliché but Matthew reveals the astonishing story behind the most powerful method of learning known to mankind.
Make Your Brain Work: Top tips to boost productivity
Speaker:
Amy Brann
Tue, 14 Mar 2017
The brain is our biggest resource. It is behind all of our decisions, it drives our behaviours and delivers our results. Understanding how the brain works can transform our performance at work, making us more efficient, productive and effective. Be your best and get the most out of yourself and your time with Amy’s practical tips and habits – discover how to make your brain work for you!

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