The secret of great communication

  • Encourage people to open up and know what to listen for
  • Differentiate between information and intelligence
  • Learn how to interpret the insights you hear

We’re all taught to talk. Very few of us are taught to listen. Yet all effective communication starts with listening and it makes all the difference in business.

Richard Mullender will reveal how to develop exceptional listening skills using techniques he used in his career as a hostage negotiator and police detective. You’ll see how active listening can help you build trust and inspire positive action from your colleagues and clients alike.

Discover how, once you know what to listen for, you can use this intelligence to persuade, influence and negotiate to get the results you want. Using fun, practical exercises, Richard will equip you with elite-level listening skills so you're ready for that next important conversation.

Richard Mullender's picture
Richard Mullender

Richard Mullender delivers corporate training in listening and persuasion skills. He has worked with organisations including the UK government, PwC, LinkedIn, BT and Sky.  Prior to this, Richard was a hostage negotiator drawing from his unique experiences in the military and decades of investigating serious crimes in the Metropolitan Police.  Richard's prowess saw him appointed as Lead Trainer at the National Hostage and Crisis Unit at Scotland Yard, training hostage negotiators across the UK.

Richard has also been involved in an advisory capacity with the FBI, the UN, The Indian Secret Services, The Scorpions in Mandela’s South Africa and The World Food Programme. He was part of the team that negotiated the high-profile release of three UN workers held hostage in Afghanistan in 2004 and his listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2008.